1. Payment for service Before submitting an application to CRPC, the debt recovery service provider must pay the state fee for the issuance of a special permit (license) or for the supervision of the debt recovery service provider's activities. 2. Documents to be submitted for receipt of the service. 1) For the debt recovery service provider to obtain a special permit (licence), the person shall apply for receiving the special permit (licence). The following documents shall be attached to the application: • The letter of attorney of the authorised, if the authorised representative applies; • The internal arrangements for the provision of a debt recovery service drawn up and approved by the debt recovery service provider, which determine the procedures for the recovery of the debt, the contact with debtors, the positions constituting the recovery costs and their financial transcript; • Procedures for the handling of consumer complaints drawn up and approved by the debt recovery service provider to ensure that complaints received are handled and answered within a reasonable time; • A statement of criminal and administrative criminal records issued by the institution of the country of residence of the person who maintains information on criminal records following national law. The statement must have been issued not earlier than 6 months before applying the CRPC. The statement must be accompanied by a certified translation into the official language (the statement shall be required if the provider of the debt recovery service or a member of its board or the member of the board of directors or the remaining member is an alien); • A criminal statement from the institution of the country of residence of the person who maintains information on criminal convictions following national law, if the employee of the provider of the debt recovery service, whose duties include the recovery of debts, is an alien. The statement must have been issued not earlier than 6 months before applying the CPRC. The statement must be accompanied by a certified translation into the official language; • Procedures for the Prevention of Money Laundering and Terrorism and Proliferation Financing; • Projects for the initial and re-notification of debts. 2) To re-register the issued debt recovery service provider special permit (licence), the person shall apply for the Re-registration of the special permit (licence). The following documents shall be attached to the application: • The letter of attorney of the authorised, if the authorised representative applies; • Statement of criminal and administrative criminal records issued by the authority of the State of residence of the person who maintains information on criminal records following national law. The statement must have been issued not earlier than 6 months before submitting the application to the CPRC. The statement must be accompanied by a certified translation into the official language (the statement shall be required if the provider of the debt recovery service or a member of its board or the member of the board of directors or the remaining member is an alien); • A criminal statement from the institution of the country of residence of the person who maintains information on criminal convictions following national law, if the employee of the provider of the debt recovery service, whose duties include the recovery of debts, is an alien. The statement must have been issued not earlier than 6 months before applying the CPRC. The statement must be accompanied by a certified translation into the official language; • In case the internal procedures for the provision of debt recovery services have been amended, the approved procedures should be re-submitted. 3) To amend the issued debt recovery service provider special permit (licence), the person shall apply to make amendments to the special permit (licence). 4) In case the debt recovery service provider wants to cancel a special permit (licence), it shall sub 3. Request a service remotely. a) Via the portal Latvija.lv, using an activated email address. b) By e-mail The person shall send the application and the attached documents by e-mail. The provider of the debt recovery service shall certify the application and the electronic copies of the documents attached thereto with a secure electronic signature and time stamp. c) By post The person shall send the application by post. If necessary, the application shall be accompanied by a power attesting to the right of signature. 4. Onsite service requested. A person shall submit an application and the attached documents in person to the CRPC. 5. Receiving the service remotely. After the decision on the special permit (licence) issuance or re-registration has been taken the CRPC issues the debt recovery service provider-specific sample special permit (licence) in the form as required in the application. The CRPC issues the special permit (licence) either in the form of an electronic document or in the form of a printed document. The decision on the special permit (licence) issuance, amending, re-registration or cancellation can be delivered via the following channels: • on the www.latvija.lv portal; • to the specified e-mail address; • reply by letter sent to the registered office or declared address (in the case of a natural person). In addition, any person can check the updated information about the special permit (licence) issuance, cancellation as well as other information in the debt recovery service providers register. 6. Receipt of services on the spot. A person may receive a special permit (licence) in person upon arrival at the CRPC. For identification, the person will be asked to show the person ID.

The decision made by CRPC can be appealed to the Administrative District Court within one month of its notification by applying to the Administrative District Court. Foreign entrepreneurs, in addition to challenging the decision, also have the option to use an alternative dispute resolution mechanism (SOLVIT).